General Terms and Conditions (GTC)

1. Booking and confirmation
1.1 A booking is considered confirmed as soon as a written confirmation
by the hotel/guest house.
1.2 When booking, all required personal information must be
be stated completely and correctly.

2. Check-in and check-outt
2.1 Check-in is possible from 2:00 p.m.
2.2 Check-out must be by 11:00 a.m. Check-outs after 11:00 a.m. will be
will be charged at half a day's rent.
2.3 Late check-out is only possible upon request/availability and at an additional cost
possible.

3. Payment
3.1 50% of the total booking amount is due upon booking.
The remaining payment is due 14 days before arrival.
3.2 Accepted payment methods are credit card and debit card as well as cash
and transfer.
3.3 When booking via an external booking platform, the
Payment conditions of the respective platform.

4. Prices and taxes
4.1 All prices quoted include breakfast and soft drinks.
4.2 The prices include VAT and, where applicable, other
local taxes.

5. Cancellation conditions
5.1 In case of cancellation up to 14 days before arrival, 50% of the total cost
calculated.
5.2 In case of cancellation within 14 days before arrival and in case of no-show (No-
Show) the entire booking amount (100%) is due.
5.3 Special regulations may apply for group bookings and special offers.

6. Liability
6.1 The hotel/guest house is only liable for damages caused by intentional or gross
negligent conduct of the staff.
6.2 The hotel/guest house does not accept any liability for guests’ personal belongings.
Liability unless they have been handed over for safekeeping.
6.3 Guests are liable for all damages they cause during their stay in the
Hotel/guesthouse. This includes damage caused by negligence, such as
spilling wine on furniture or damaging
furnishings. The costs for repair or replacement of the
Damaged items will be charged to the guest.

7. House rules
7.1 In the rooms and public areas of the hotel/guest house a
No smoking.
7.2 Pets are only allowed after prior arrangement and for a fee.
7.3 Guests are obliged to behave considerately towards other guests
behave and observe the night-time quiet from 22:00 to 07:00.
7.4 The pool can be used from 8:00 a.m. to 7:00 p.m.
7.5 Guests may only stay in the areas accessible to guests.
Designated private areas may not be entered.

8. Data protection
8.1 All personal data of guests will be treated confidentially and only for
used for internal purposes.
8.2 Data will only be passed on to third parties if this is necessary to fulfil the contract
is necessary or legal provisions require it.

9. Changes to the Terms and Conditions
9.1 The hotel/guest house reserves the right to change these terms and conditions at any time.
9.2 Guests will be informed in a timely manner about changes to the Terms and Conditions.

10. Scope
10.1 These general terms and conditions apply to:

Lisbon 2024

Quinta Torrenha
Matthias Hunziker LDA
Rua da Torrinha, 54-58
9050 Funchal
Portugal